Upload Custom Videos

Learn how to upload a custom video to the scenes of your choice.

Only users on the Premium or higher plans can add custom avatar videos.

Test creators can optionally upload custom videos on a per scene basis. Custom videos can be used to add branding messages to the test or offer additional guidance regarding answering questions. In the following sections, we outline how custom videos can be managed for each speaking activity.

Upload Custom Video

To upload a custom video, choose the scene to customize from the left pane and click the video icon highlighted in red, as shown below:

Next, use the drag-and-drop cue card shown in the image below to upload the custom avatar video.

Preview the video on the same screen after the upload is complete by clicking the play button highlighted in the image below.

Handle Mic Check scene

While uploading custom videos, please take special note of the Mic Check Introduction scene. The purpose of this scene, is to prompt the candidate to do a microphone check by speaking a simple phrase such as "Hello how are you?". Therefore the default script of the avatar is set as below: "First things first! Let's check your microphone. Press the start recording button below and say Hello! How are you?"

This script and the associated prompt changes based on the language selected for the avatar. As an example, if the language of the avatar is set to Spanish then the script changes as below:

"¡Primero lo primero! Revisemos tu micrófono. Presiona el botón de iniciar grabación y di ¡Hola!"

Now, instead of saying "Hello! How are you?", the test taker is expected to say "Hola!" for mic check instead.

When you are uploading a custom video for the Mic Check Introduction scene, we do not know which language the uploaded video is in. Therefore, you must select the appropriate language for the mic check prompt by using the dropdown as shown below:

Handle similar scenes

Within each test, there are several scenes that offer similar information to the test taker. As an example, the Prepare Answer scene for each question has the following default script: You will now be given some time to prepare your answer. Your preparation time starts now. While uploading custom videos for scenes such as the Prepare Answer scene, you can optionally specify that the same custom video should be applied to the Prepare Answer scene for all questions by selecting the checkbox labeled Set this video for all scenes titled "Question Prepare Answer" in all instances as shown below:

Apply custom video

Once the custom video has been uploaded, click the Apply button to apply the video to the selected scene(s):

Now you will see that the video is applied to the selected scene in the Edit Avatar interface. Also note that the Avatar and Background buttons are disabled because you cannot change these for custom videos.

Now you can press the Next button to proceed to submitting the custom changes to generate the revised avatar video.

Delete Custom Video

Test creators can also delete custom videos. When the custom video is deleted, the scene reverts to the last avatar applied to the scene.

To delete a video, first select the scene and then remove the video from the selected scene by clicking the bin icon as shown below:

If multiple instances of this scene exist, use the checkbox labeled Set this video for all scenes titled Scene Name in all instances to choose whether to delete the video from all scenes of this type or only the current one. Then, click the Apply button to confirm the changes.